Prospective Medicine - McLaughlin Young Guiding
Principle
Prospective medicine is the science of predicting health
risks by assessing an individual's genetics, environment,
lifestyle and access to care. McLaughlin Young applies these
same principles to assessing the health of organizations
by understanding:
- Genetics - a company's foundational realities
- Environment - the culture that determines how people treat
one another
- Lifestyle - how people lead, follow and collaborate
- Access to Care - internal and external resources
An effective prescription starts with a good diagnosis of
organizational risk.
Six Circles Model© - The Business McLaughlin Young Is In
Customer satisfaction is critically important to profitability.
Many companies spend a lot of time and resources on quality
improvement initiatives in an effort to increase customer
satisfaction. However, they do not address the human factors
that affect quality products and services.
The Six Circles Model© demonstrates that customer satisfaction
happens when healthy leaders create a healthy culture. Trusted
and effective leadership is the first step toward customer
satisfaction and sales growth. McLaughlin Young is dedicated
to the research and practice of improving the human factors,
represented by the first four circles, which are preconditions
to the quality that creates customer satisfaction and sales
growth.
Paradigm for Profitability© - McLaughlin Young Guiding Construct
Profitability is ultimately linked to the effectiveness and productivity of its workforce. However, these goals are dependent on human factors that include knowing, respect, listening, communication and relationships. Basic yet powerful, simple yet complex the Paradigm for Profitability© is McLaughlin Young's model for predicting profitability and is the logic behind the company's products and services.
Based on scientific research, the Paradigm for Profitability© paradoxically places a company's profitability on the top instead of the "bottom line" of a hierarchical pyramid with its essential preconditions in sequential order. As shown below, the elements build one upon the other to show that the order is as important as the elements themselves. When the human factor foundation is strong and stable, effectiveness and productivity naturally follow. The result is a company that is resilient, change-welcoming and on course to realize true profitability.
Three Circles
Model© -
The Work McLaughlin Young Does
Whether an individual, work group or corporation, McLaughlin
Young finds clients in one of three circles, which defines
their stage of change. The Three Circles Model© graphically
illustrates the order and content of McLaughlin Young's organizational
effectiveness process.
Change starts with a presenting pain or desire. Assessment
work can quickly produce insight. But, without a shared vision,
planning and support, insight leads only to temporary change
that comes and goes, leaving a client back in the first circle
with the referred pain. McLaughlin Young facilitates the
vision and planning and then supports the process by creating
customized interventions that address the saboteurs to lasting
change. Effectiveness measurements are tailored to reflect
the focus of the organization.
Empirical
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