CaroMont Health

Lisa Clement-Bryant, Employer Clinical Services Director

Challenge

Established in 1946, CaroMont Health is a regional, independent, non-profit healthcare system with 4,400 employees, including 1,200 registered nurses and 500 physicians and advanced care practitioners. Like many other healthcare systems, the COVID pandemic of the last two years has been enormously stressful for our staff. In addition to higher levels of burnout and anxiety, the required physical separation from both patients and peers led to feelings of isolation and disconnectedness. To ensure the well-being and emotional resilience of our people, we needed to make sure we had the proper support system in place.

Solution

With the deep healthcare industry expertise and their nimble approach to delivering EAP services, MYgroup helped us quickly shift our support programs to an online format. Because our staff was already working long hours in the midst of a pandemic while having to adjust to increased pressures at home, the ability to access support from anywhere helped people find time in their busy schedules to seek the confidential assessments, short-term counseling, referrals, and follow-up services they needed. In addition, the privacy and confidentiality of MYgroup’s online platform helped establish the trust that professional caregivers sometimes need in order to seek help for themselves.

Results

Healthcare systems are like small cities with a wide range of demographics and roles, and at CaroMount, we are constantly striving to ensure that everyone who works here has access to free, convenient and confidential assessments, counseling, and support to help them cope with a variety of work-life issues that can affect their work performance. MYgroup has been an indispensable partner, and we appreciate their flexibility and professionalism in our efforts to support our employees during the current health crisis. When we take good care of our employees, we empower them to take even better care of our patients.