Employee Assistance Program

Employee Assistance Program


Creating a healthy corporate culture.

As an independent employee assistance program (EAP) partner, MYgroup provides a voluntary work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees and family members who have personal and/or work-related problems.

With more than 40,000 providers in over 200 countries and territories, our highly credentialed, experienced corporate staff and affiliate network help clients address a broad and complex body of issues. Areas of focus are mental and emotional well-being, as well as work-related performance and organizational challenges.

Return on Investment

Do you know the ROI for your EAP? MYgroup has demonstrated its effectiveness in quantifiable business terms. We utilize the Workplace Outcomes Suite, an evidence-based tool endorsed by the Employee Assistance Professionals Association, to measure the effectiveness of our EAP.
Through pre- and post-surveys, we can determine the effects of our EAP on changing employee’s behavior related to absenteeism, presenteeism, work engagement, life satisfaction, and workplace distress.

Learn More

  • Assessment and Counseling

    Help is available 24/7/365 through our toll-free number. When employees and family members call the EAP, they are offered a face-to-face, virtual, or telephonic counseling session in which a thorough assessment can be conducted by a licensed, experienced clinician in their area.

  • Management Consultation

    Managers and supervisors have access to unlimited telephonic consultations when sensitive workplace issues arise, freeing them to focus on their professional responsibilities while reducing your organization’s liability.

  • Formal Management Referral

    An employee with a documented decline in work performance or an on-the-job incident can be referred to the EAP as a way to motivate them to seek and accept professional assistance.

  • Coordination of Fitness for Duty

    When safety is a concern, we refer an employee to a qualified professional resource to conduct a fitness for duty evaluation. We coordinate the referral and maintain communication with HR or management regarding the employee’s ability to return to work.

  • Critical Incident Response

    Our EAP staff is trained and experienced to provide an immediate response when a crisis event impacts the workplace. Our approach includes proactively educating managers and providing coaching in-the-moment. We also partner with the leadership of the organization to facilitate and execute the most appropriate response given to the organization, the employee population, and the event itself.

  • Global EAP

    Throughout our trusted network of international providers and strategic partners, we offer global coverage at a local level – covering over 200 countries and territories. This means no matter where your employees work, they can receive the assistance and support they need.

"We work hard to make a difference in our city, and that’s why we need a responsive, capable 24/7/365 EAP."

Director of HR, City of Shelby NC

See What Our Clients are Saying About Us

Our Clients

  • Alcoa
  • CATO
  • CaroMont Health
  • Coach
  • Federal Reserve Bank
  • General Dynamics
  • Goodwill International
  • Ingram Industries
  • Kroger
  • Levi Strauss
  • National League of Cities
  • Nationwide
  • Pepco Holdings
  • Pfizer
  • Roush Fenway Racing
  • University of South Carolina