Employee Assistance Program

Employee Assistance Program


Creating a healthy corporate culture.

As an independent employee assistance program (EAP) partner, MYgroup provides a voluntary work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees and family members who have personal and/or work-related problems.

With more than 40,000 providers in over 200 countries, our highly credentialed, experienced corporate staff and affiliate network help clients address a broad and complex body of issues. Areas of focus are mental and emotional well-being, as well as work-related performance and organizational challenges.

  • Assessment and Counseling

    Help is available 24/7/365 through our toll-free number. When employees and family members call the EAP, they are offered a face-to-face, virtual, or telephonic counseling session in which a thorough assessment can be conducted by a licensed, experienced clinician in their area.

  • Management Consultation

    Managers and supervisors have access to unlimited telephonic consultations when sensitive workplace issues arise, freeing them to focus on their professional responsibilities while reducing your organization’s liability.

  • Formal Management Referral

    An employee with a documented decline in work performance or an on-the-job incident can be referred to the EAP as a way to motivate them to seek and accept professional assistance.

  • Coordination of Fitness for Duty

    When safety is a concern, we refer an employee to a qualified professional resource to conduct a fitness for duty evaluation. We coordinate the referral and maintain communication with HR or management regarding the employee’s ability to return to work.

  • Critical Incident Response

    Our EAP staff is trained and experienced to provide an immediate response when a crisis event impacts the workplace. Our approach includes proactively educating managers and providing coaching in-the-moment. We also partner with the leadership of the organization to facilitate and execute the most appropriate response given to the organization, the employee population, and the event itself.

  • Global EAP

    Throughout our trusted network of international providers and strategic partners, we offer global coverage at a local level – covering over 200 countries and territories. This means no matter where your employees work, they can receive the assistance and support they need.

"We work hard to make a difference in our city, and that’s why we need a responsive, capable 24/7/365 EAP."

Director of HR, City of Shelby NC

See What Our Clients are Saying About Us

Our Clients

  • Alcoa
  • CATO
  • CaroMont Health
  • Coach
  • Federal Reserve Bank
  • General Dynamics
  • Goodwill International
  • Ingram Industries
  • Kroger
  • Levi Strauss
  • National League of Cities
  • Nationwide
  • Pepco Holdings
  • Pfizer
  • Roush Fenway Racing
  • University of South Carolina